Customer Satisfaction- Product Use
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Thank you for being a customer! Please help us improve our products and services by completing this survey. The survey will only take about 5 minutes to complete.
Please rate your level of satisfaction with [Product] in the following areas.
Installation or first use experience
After purchase service (warranty, repair, customer service, etc)
How frequently do you use our product?
Every 2-3 weeks
Every 2-3 months
Every 4-6 months
Once or twice per year
Do not use
What is your overall satisfaction rating with [product]?
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is:
Don't know/ never used
Will you use/purchase [PRODUCT] again?
Might or might not
Probably would not
Definitely would not
How likely are you to recommend our product to a friend or colleague?
If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
Yes, by the company or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems/No contact with customer service
If you have additional comments for [COMPANY] about your experience with [PRODUCT] that have not been addressed in the survey, please enter them below.